Programs and platforms I've led.

Challenge

Four newly acquired ISPs — EgyNet, Nile Online, SofiCom, and Internet Egypt — ran on separate infrastructure, creating redundant costs and fragmented operations.

My Role

Program lead directly managing the multimillion-dollar consolidation program.

Solution

Orchestrated a full-stack migration across customer data, core IT business applications, reporting frameworks, and network infrastructure — coordinating 30+ stakeholders across engineering, business applications, data analysis, and executive leadership.

Outcome

Unified operations, eliminated redundant platform overhead, and established scalable infrastructure for market expansion.

Challenge

Manual sample allocation limited how quickly survey demand could be routed to third-party respondent partners.

My Role

Spearheaded the design and deployment of the platform end-to-end.

Solution

Built API connections giving third-party demand partners direct, automated access to Kantar's proprietary respondent-matching engine.

Outcome

Expanded market reach, automated inventory fulfillment, and significantly cut manual overhead for sample allocation.

Challenge

Fragmented support workflows were slowing resolution times and limiting visibility into customer interactions.

My Role

Led the enterprise integration across core support workflows.

Solution

Integrated Zendesk's Cloud Contact Center as a Service platform with real-time interaction tracking, modernizing agent workflows.

Outcome

Raised customer satisfaction ratings and decreased resolution times.

Challenge

Multiple legacy platforms created fragmented respondent management capabilities.

My Role

Program lead responsible for the end-to-end migration and enterprise integrations.

Solution

Unified on the Cint platform plus a custom middleware integration layer bridging Data Warehouse, fraud detection, survey engine, CRM, ERP, and financial systems.

Outcome

Decommissioned costly legacy architectures, unified global respondent data, and established real-time data sync across critical financial and operational tools.

Challenge

Affiliate respondent sourcing relied on manual account management across diverse recruitment campaign types.

My Role

Directed the lifecycle development and continuous enhancement of the integration.

Solution

Partnered with user acquisition and affiliate channel managers to automate account management and optimize campaign types via the HasOffers integration.

Outcome

Streamlined affiliate respondent sourcing, improved tracking accuracy, and scaled new acquisition channels.

Challenge

Bot networks, credential stuffing, and fraudulent profiles threatened payout integrity and data quality.

My Role

Engineered the implementation of Mastercard's NuDetect platform for real-time risk scoring.

Solution

Deployed passive behavioral biometrics — typing speed, device orientation, mouse dynamics — to score user authenticity without adding login friction.

Outcome

Blocked bot networks and account takeovers prior to payout, safeguarding data integrity while keeping the experience frictionless for legitimate respondents.

Challenge

Millions of respondents needed secure, low-friction access across web, mobile, and desktop applications.

My Role

Managed the cloud-based IAM implementation end-to-end.

Solution

Rolled out OneLogin with enforced MFA, strict access control policies, and SSO via Google, Facebook, and Apple credentials.

Outcome

Streamlined application access for millions of respondents while significantly strengthening platform security and compliance posture.

Challenge

Respondent engagement and retention needed a stronger, more immediate value exchange.

My Role

Architected and delivered the integration end-to-end.

Solution

Built secure API and SSO connections to Merit Incentives' global rewards marketplace, letting respondents authenticate instantly with existing credentials.

Outcome

Elevated respondent engagement and retention through immediate, friction-free reward fulfillment across an extensive global partner catalog.

Challenge

Inconsistent tools, methodologies, and templates across teams created unpredictable delivery and unclear decision-making.

My Role

Established and enforced enterprise-wide Technical Program Management (TPM) guidelines and governance structures.

Solution

Standardized tools and templates across the software delivery lifecycle, aligned day-to-day execution with business goals, and set up continuous performance monitoring.

Outcome

Reduced program risk, ensured compliance with internal and industry standards, and improved cross-functional delivery speed.